Refund policy

Thank you for shopping with Alomotion. We want you to be completely satisfied with your purchase. If you need to return an item, our process is transparent, fair, and fully compliant with United Kingdom and European Union consumer protection laws, including your statutory rights.

1. Statutory Right of Withdrawal (UK & EU Regulations)

Under UK and EU consumer contracts regulations, consumers have a statutory right to change their mind and cancel their purchase within a 14-day cooling-off window from the date of delivery, without giving any justification. At Alomotion, we extend this protection to provide an even more flexible experience.

2. Our 30-Day Voluntary Return Policy

We offer an extended 30-calendar-day return guarantee. You have exactly 30 days from the confirmed carrier delivery date of your parcel to initiate a return request for a refund or product exchange.

  • Return Shipping Cost: Fully Free (£0.00 / €0.00). Alomotion covers all return postage.
  • Restocking Fee: No restocking, handling, or administrative fees are ever charged.
  • Sale and Promotional Items: Items bought on sale are eligible under these exact same terms.

3. Condition of Returned Items

To qualify for a full refund, items must be returned under the following conditions:

  • Products must be in their original, un-altered, and unworn condition.
  • Shoes must show absolutely no signs of outdoor wear, dirt, or excessive structural usage.
  • Items must be repackaged in their original commercial box or a secure equivalent protective mailing parcel.

4. Instructions for Postal Returns (Step-by-Step)

All physical returns must be completed via mail drop-off points using our pre-paid shipping documentation.

Step 1: Contact Customer Support
Send an email to support@alomotion.com or dial +44 7832783065. State your order number and specify the item you wish to send back.

Step 2: Print Your Prepaid Label
Our team will generate and email you a prepaid, trackable postage label within 24 business hours of your request.

Step 3: Package & Parcel Drop-off
Affix the printed prepaid label to your return box and deliver it to the designated postal drop-off facility indicated on the instructions. No payment is required at the counter.

5. Processing Windows and Refund Framework

Once your returned shipment is delivered to our fulfillment hub, it will undergo a formal verification review within 48 business hours. You will receive immediate automatic updates via email at each evaluation stage.

Reimbursement Route: Refunds are issued back exclusively to the original payment method used during checkout.

Banking Timeline: Financial credits typically reflect on your payment statements within 5 to 7 business days following official approval, depending on bank processing cycles.

6. Product Exchanges and Faulty Merchandise

Exchanges: The most efficient path to exchange an item for a different size or colour variant is to finalize a new, separate purchase order on our digital storefront. This secures your inventory immediately while we process your return parcel for a complete refund.

Defective Goods: If your product arrives damaged, broken, or if you received an incorrect package, please contact us immediately. We will prioritize your claim, issue an immediate replacement, or issue a 100% full financial refund at zero cost to you.

7. Registered Business Address & Contact Details

Brand Entity Name: Alomotion

Return Logistics Address: 20 Red Lion Street, London, WC1R 4PS, United Kingdom

Phone Support Hotline: +44 7832783065

Customer Care Email: support@alomotion.com

Operations Schedule: Monday through Friday, 9:00 AM – 6:00 PM Central European Time (CET)

Last document revision: June 2026