Shipping policy

Thank you for choosing Alomotion. We are committed to delivering your products safely, reliably, and efficiently. Below is our comprehensive Shipping Policy, which defines our operational timelines, tracking protocols, and delivery costs for the United Kingdom and European markets. This policy aligns perfectly with Google Merchant Center transparency regulations.

1. Order Handling & Cutoff Timelines

To ensure prompt deliveries, we adhere to a structured daily schedule for picking, packing, and dispatching your orders:

• Daily Order Cutoff Time: 5:00 PM Central European Time (CET), Monday through Friday. Orders placed after this time will begin processing the following business day.
• Order Handling Time: 1 to 2 business days (Monday to Friday). This is the time required to verify funds, quality-check your merchandise, secure packaging, and hand the parcel over to our courier partners.

2. Shipping Rates and Estimated Transit Times

We offer flat-rate and fully transparent delivery options across our core fulfillment areas. There are zero hidden carrier surcharges added at checkout:

3. Shipment Tracking Confirmation

As soon as your package leaves our logistics facility, an automated shipment confirmation email will be sent to your registered address. This communication will include your designated tracking identification code and a direct web link to the courier network's portal (e.g., Royal Mail, DPD, or DHL) so you can monitor your package's delivery progress in real time.

4. Addressing Delays or Damaged Shipments

Delivery Delays: While we work hard to ensure deadlines are consistently met, occasional holiday rushes or adverse climate conditions may cause brief carrier delays. If your shipment exceeds its estimated delivery date by more than 3 business days, please contact our support team immediately.

Damaged In Transit: If your delivery package arrives showing physical structural defects or signs of damage, please document the package with photos and notify our customer desk within 48 hours of receipt so we can expedite a free product replacement.

5. Adjustments to Delivery Addresses

We are unable to divert or update your shipping address once a parcel has officially departed our fulfillment center. If you recognize a mistake in your address submission, please email us immediately at support@alomotion.com with your order number. If the item has not been dispatched, we will correct the destination details instantly.

6. Contact and Corporate Details

Last document revision: June 2026